Returns and Exchanges
To qualify for a return or exchange, items must meet all of the following conditions:
• Returned within 14 days of receipt
• In original condition and packaging, with all tags attached
• Hygiene and security ribbon intact
• Unworn, unwashed, free of odours, stains, alterations, or damage
To process your return or exchange contact us within 14 days of receipt of your item via our email info@sisie.co and include the following details:
1. Your Name
2. Order Number
3. The size you originally bought and the size you'd like to return
OR, If you'd like to swap your item for something else, then please state this, including the size you'd like (provided it's in stock). We offer up 1 exchange for every item.
If the replacement item costs extra we will send you a link to complete the remaining payment. This is a quick and easy process.
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
Customers are responsible for arranging and paying for item returns and exchanges.
Late Returns
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
If you require any further information regarding our exchange policy please contact us on info@sisie.co, we are more than happy to assist you!
Faulty, Damaged or Missing Items
If you believe your item is faulty, damaged, or missing, please email info@sisie.co within 7 days of receipt with images and your order number.
We’ll assess the issue and, if confirmed, cover the return postage and issue a replacement or refund to your original payment method.
Misuse & Chargebacks
Attempting to file a chargeback or false claim after receiving your item will result in a permanent ban from shopping with Sisie.
All future orders will be cancelled.
Abusive communication, harassment, or threats (including those involving social media) toward our team will result in removal from our customer database and may lead to legal action.
Sisie Team